Legal Mentions & Terms and conditions of use


PUBLISHER web site was published by the company FLEURDELYS 2A rue de la forêt  35140 GOSNE  FRANCE.
SIRET : 49313096700018

Editorial director : Karine Dodeman

Tél:  +33 1 06 26 81 19 79 / 02 99 66 36 30


The FLEURDELYS web site is hosted by the company OVH :
RCS Roubaix – Tourcoing 424 761 419 00045
Siege social : 2 rue Kellermann - 59100 Roubaix – France.



These General terms of Sales and Use (hereinafter referred to as the “GT”) shall govern all the distance retail sales of FLEURDELYS, “auto-entrepreneur” company registered with the Registrar of Companies of Rennes (France) under number 493 130 967 0001, with its registered office at 2A rue de la forêt 35140 GOSNE (France), represented by Mrs Karine Dodeman  its Manager, (hereinafter referred to as “FLEURDELYS”).

The GT shall govern, notwithstanding any statement or reservation of the Client, any relationship between FLEURDELYS and:

any of its prospective clients or clients, consumers, using the Website defined hereafter (hereinafter the “Client”), notably in relation with the distance retail sales of any FLEURDELYS product (hereinafter the “Product”),

any user of the website which url address is (referred to as the “Website”), including any Internet user accessing the Website on any grounds and for any reason whatsoever (hereinafter the “User”).

The GT may be amended at any time without prior notice, and therefore the Client is kindly asked to read them carefully before any order, and the User any time he accesses the Website.



The acceptance and the confirmation of the order are given by data capture on successive screen-pages, in English or French. In order to submit an order, the Client shall create a client account on the Website, and in this respect particularly indicate:

his identity (title, name, forename);

his details (invoicing and delivery address, e-mail address, phone number).

The Products selected and the data filled by the Client appear, before the conclusion of the contract, on a recapitulative screen:

enabling to check the detailed order and its total price,

indicating the deadline before which FLEURDELYS commits to deliver the Product if it is different from that indicated by article 2.4 hereafter,

enabling to identify possible mistakes regarding the date filled by the Client and to correct them,

setting forth expressly the firm commitment of the Client in case of confirmation and payment.

After confirmation of the Products selected and of the data filled, the Client is kindly asked to pay his order online in order to confirm it definitely, throughout paypal website dedicated to the payment online or by bank transfer.

FLEURDELYS acknowledges receipt of the orders without delay by electronic means, and specifies the e-mail address to which the Client may address any possible complaint.

The confirmation e-mail sets forth:

the typical feature of the Products,

the price all French tax included and in any case possible costs and taxes of customs clearance excluded,

the transportation costs,

the commercial service desk address and phone number.


This article 1.2 herein is applicable only in case of distance sale falling into the scope of application of Article L. 121-16 of the French Consumer Code, that is to say in case of a sale of good concluded between FLEURDELYS and a consumer, without the simultaneous physical appearance of the parties, who are using, for the purposes of concluding this contract, exclusively one or several distance communication devices.

The Client may exercise his right of withdrawal, without motivation, within a (7) seven-weekday period as from the receipt of the Product by sending it back in its original packaging.

The withdrawal period begins as from the date of receipt of the Product and terminates upon the date of shipping indicated on the returned parcel.

The Client shall send back the Product to FLEURDELYS:exclusively to the address FLEURDELYS, 2A RUE DE LA FORET - 35140 GOSNE - FRANCE (phone: 02 99 66 36 30);by the carrier of his choice with an online tracking, it being specified that he shall bear the returning charges;

within a (7) seven-weekday period, as attested by the date postmarked by the post office or by the carrier;

Enclosing the delivery form and the customs documents if any.

The right of withdrawal, if validly exercised, empowers the Client to obtain the reimbursement of his order within a thirty-day period at the latest.

In case of partial return of an order or damage to any Product returned, FLEURDELYS reimburses the Client up to the value of the Product or of the Products returned.


The Client may follow-up the execution of his order without any other cost than the usual cost of communication, by e-mail sent to fleurdelysdoll or by letter sent to FLEURDELYS, 2A RUE DE LA FORET - 35140 GOSNE - FRANCE (phone: 02 99 66 36 30).


FLEURDELYS commits to answer as quickly as possible, and at the latest within 15 (fifteen) days, to any order or complaint reaching it.

The after-sales service answers the calls and mails in English or French. The Client is kindly asked to use one of these languages in any communication whatsoever.

The after-sales service may be reached, on the working days at FLEURDELYS’s registered office:

24 hours a day: by e-mail sent to fleurdelysdoll.

on Monday to Friday  from 9.00 am to 7.30 pm and on Friday from 9.00 am to 1 pm (Paris time): by phoning to +02 99 66 36 30.


FLEURDELYS is registered as an “auto-entrepreneur”, all prices are all taxes included.


The prices indicated on the Website are expressed by default in Euros (all taxes included), transportation costs and paypal fees excluded and possible costs and taxes of customs clearance excluded.

The Client shall fill in the delivery address in order to be provided with the actual price of his order, transportation costs included, but possible costs and taxes of customs clearance excluded.

The Client shall observe the applicable tax provisions, and refrain from any abuse of rights, and guarantees expressly FLEURDELYS against any possible consequences resulting from any breach of this essential obligation.


Except express request of the Client, the dispatch is performed by “followed colissimo” or air mail priority and passed on to the Client.


The payment is immediate by banker’s card thru paypal or bank transfert. For all payments made with paypal or credit card transaction fees will be charged (you will know the amount written in red before you make your payment).


WARNING : FLEURDELYS is not responsible for damages or loss during transit if the shipment was not insured. The Customer has the choice when he place his order to choose ""classic shipment" or "insured shipment".  Only insured shipments will be able to be claimed. Thanks to make the right choice before the payment and be sure about this.

FLEURDELYS uses “La Poste - followed Colissimo” dispatch services for France, and “international followed Colissimo” for other countries. For information only, the average delivery period normally varies from 3 to 15 weekdays depending on the destination of the Products.

Except specific notice prior to the conclusion of the contract, FLEURDELYS commits to deliver any Product ordered from the Website within a maximum of 30 (thirty) weekdays.

Except in case of force majeure, if the Products are not delivered within this period, the Client may request to declare the sale void, in accordance with article L. 121-20-3 and L. 114-1 paragraphs 2 and 3 of the French Consumption Code.


The Client shall accept the parcel only if the external packaging does not present any mark of bump or leak. FLEURDELYS recommends to open the parcel and check the Product before signing the carrier’s receipt.

If it is not possible, the Client is kindly asked to express reservations relating to the state of the goods by indicating on the carrier’s receipt notably “subject to checking the goods taken into account the bad state of the parcel” and describing the damages.

FLEURDELYS and the carrier partner shall bear the shipment’s risk and shall reimburse the Client provided that the package is returned to the carrier together with a motivated letter of complaint, a copy of which letter of complaint shall be provided to FLEURDELYS.



The website is published by FLEURDELYS.


The website is composed of the infrastructure, including the computer code, and its content, notably texts, sounds, fixed or lived images, video and data base.


FLEURDELYS cannot be held responsible for direct or indirect damages, losses or costs, resulting from the use of the Website, or of the impossibility to use it, or of a bad functioning, of an interruption for a handling cause or for any other cause whatsoever, of a virus, or also of a connection, line or system problem.


FLEURDELYS makes its best efforts to ascertain that the accessible information through its website is accurate. However, FLEURDELYS does not guarantee in any way that these pieces of information are accurate, complete and updated.

In any case, FLEURDELYS may not be held responsible for any direct or indirect damage, of any nature or kind whatsoever, arising in connection with the Website’s use.

Information on the Website and pictures or representations are provided for information only and neither their content nor their correctness may be guaranteed. FLEURDELYS is not contractually bound by said information. FLEURDELYS refuses any responsibility whatsoever for the decisions which may be taken based on said information.

The content of the Website may be modified without prior notice.


FLEURDELYS refuses any responsibility whatsoever in relation with the content of the other websites towards which links exist. The access to websites linked to the Website is at the User’s own risk.

FLEURDELYS also refuses any responsibility whatsoever in relation with any information and content of websites having links referring to the Website.


The Website and each and any of its components belong exclusively to FLEURDELYS. FLEURDELYS alone is authorized to use all intellectual property rights relating to it, particularly logos, graphics, pictures, animations, videos, texts, copyrights and image rights, by original title or by the effect of an express authorization.

Any broadcasting, reproduction, representation, or adaptation, in all or part, of the website or its components is forbidden as well also as their distortion.

The utilization rights granted by FLEURDELYS to the User of the Website are limited to his private and personal use. Any other use by the User is forbidden without the express and written authorization of  FLEURDELYS.

The User commits himself  to refrain from modifying, copying, reproducing, downloading, diffusing, transferring, exploiting and/or distributing in any manner whatsoever any component of the Website, including but not limited to the computer codes.

All brands referred to or used on the Website are the exclusive property of  their respective owners.


The Website complies with the most demanding European and French regulations relating to the protection of privacy and personal data, and notably with law n° 78-17 dated 6 January 1978 related to computing, data files and freedoms, amended by law n° 2004-801 dated 6 August 2004 integrating in French law the Directive 95/46/EC dated 24 October 1995 relating to the personal data protection and privacy in the European Union, and with law n° 2004-575 dated 21 June 2004 entitled “trust in digital technology economy” transposing in French law the directive 2000/31/EC dated 8 June 2000 relating to electronic trade and the directive 2002/58/CE dated 12 July 2002 relating to the protection of private data and privacy in electronic communications.


In certain circumstances, the User provides personal information relating to him.

Said data are automatically processed and are intended to FLEURDELYS only.

Several pieces of information are required in order to access to the service or proceed to the operation wanted. In accordance with the law dated 6 January 1978 modified abovementioned, the User may exercise nearby FLEURDELYS the right of accessing, amending or cancelling relating to his personal data, by sending an e-mail to fleurdelysdoll or by sending a letter to the following address: FLEURDELYS, 2A RUE DE LA FORET - 35140 GOSNE - FRANCE (phone: +02 99 66 36 30).

Said information is used in order to provide the service requested, display a personalized content, make a commercial offer on the products and services of FLEURDELYS.

Personal data collected will in no circumstances whatsoever be rent, sell or lend to a third party without preliminary information of the User. Any transfer or provision of data may take place only in case the User has previously authorized it or in case the User has not opposed it.

FLEURDELYS attends to securing the data which are stocked in a secured hosting center.


Are also collected non personal information (for instance country, time of connection, browsing on the Website) in order to know how the User has accessed the Website and how the User uses it, as well as technical information (for instance type of Internet browser used, type of operating system used, supplier of Internet access, pages visited, IP address of the computer used).

Said non personal information is not intended to identify the User. It is automatically collected, when the User logs on to the Website and uses it, throughout:

a) his IP address (Internet Protocol),

b) possibly cookies, files transferred on the User’s computer hard disk. They allow to optimize the browse on the Website and facilitate the collect of the non personal information abovementioned.

FLEURDELYS does not  use cookies in order to identify personally  the User, or in order to provide him with information.

Cookies are also used when the User accesses to private, secured or restrained areas of the Website. If the User wishes that these cookies are not transferred on his hard disk, or if he wishes to be warned before said transfer, he may neutralize the cookies by configuring his software browser. The User has to follow the indications given by his browser in this respect.

These data are essentially intended to provide statistics relating to the browse on the Website and its use.



The GT shall be governed by and interpreted in accordance with French law.

In case of any litigation arising in relation with the GT, the Parties hereby grant an exclusive jurisdiction to rule the case to French Courts, and specifically Paris Courts, anytime the provisions into force allow it.

In case needed, it is expressly stated that the clause conferring jurisdiction above does not apply to a French consumer.


The Parties expressly state that the GT express the entirety of their agreement as regards their subject matter, and invalidate and replace any previous agreements entered into between them in relation with this subject matter.


In case any provision whatsoever of the GT is deemed void, this provision shall not apply but the other provisions of the GT shall remain into force.


Notices are calculated in accordance with articles 640 and 642 of the French Code of Civil Procedure.


The GT are drafted in French and English, it being specified that the French version shall prevail in case any discrepancy between the versions or any interpretation difficulties should arise.


 FLEURDELYS - 2A rue de la forêt - 35140 GOSNE - FRANCE